Service Engineering
Internal platforms for Sofar Solar global service operations
Every app shares the same customer, product, and identity records. Pick a console.
Active
Sofar TMS
Team Management System — dispatch, service reports, map view, approvals, scoring, expense and trip reporting. Integrates with WeCom, Sofar OA, HuiLianYi, Thulium, and CSP.
In build
Sofar Customers
System of record for customers, sites, contacts, and installed assets. Every other Sofar app reads from here so there is one source of truth for who owns what.
In build
Sofar Products
Catalogue of the full Sofar Solar portfolio — PV inverters, hybrid inverters, ESI all-in-one, batteries, accessories. Stock snapshots per warehouse, public-service read API.
In build
Sofar CSP
Customer Service Platform — RMA cases, replacement units, spare-parts tracking. Syncs warranty tickets from Thulium and opens TMS on-site dispatches when needed.
In build
Sofar Tickets
CRM-style support ticketing for front-line agents — conversation threads, priorities, SLA timers. Designed as the long-term replacement for the Thulium integration.
Sofar Knowledge
Product-keyed knowledge base indexed to alarm codes, system models, and commissioning procedures.
Coming soon
Sofar Training
Onboarding, certification tracking, and e-learning for engineers and installation partners.
Coming soon